ITIL4Foundation重点解读,中文版翻译太烂啦,所以只共享英文版。
ITIL4FoundationisthefirstpublicationofITIL4,thelatestevolutionofthemostwidelyadoptedguidanceforITSM.ItsaudiencerangesfromITandbusinessstudentstakingtheirfirststepsinservicemanagementtoseasonedprofessionalsfamiliarwithearlierversionsofITILandothersourcesofindustrybestpractice.
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